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We are always looking for great people to join our team so take a look at our current vacancies, or if there is nothing currently available, drop us your CV or get in touch.

  • NCS Contact Centre Manager role

    We are looking for an individual to effectively manage the UFA Contact Centre, as part of UFA’s national portfolio of NCS contracts. Exceeding minimum contractual KPIs, and maximising cost effective working; managing a team of Contact Centre Agents to ensure gold standard customer service, and quality of experience for all stakeholders. Managing a service which fits with contractual requirements, including an effective rota of staff. Avoiding any service credit charges by adherence to contractual KPIs.

    Salary:  £28,568 p.a.

    Work Pattern:  Weekday and weekend work will be needed to support the call centre’s 7 day operation. If successful for the role we can explore shift patterns.

    If you think this could be you please download the job description for full details. 

    To apply please provide a cover letter along with your CV. Within the cover letter specify where you meet the requirements of points 1 and 2 of the Job description under the headline ‘Main duties and responsibilities’, please e-mail the CV and cover letter to  ncsrecruitmentteam@ufa.org.uk

    Closing date:  30th January 2020 (we may close the advert earlier if large number of applications are received.)

    View Job Description

  • NCS Contact Centre Agent roles

    We are looking for a full-time Contract Centre Agents to support the recruitment of young people onto our National Citizen Service programmes.

    The role involves following up expressions of interest in the NCS programme by telephone and taking  the young people through the sign up process, answering any queries, taking payment and helping them secure a place on the programme.

    The recruitment support team are a focal point of contact for the UFA’s NCS programme; all work will be over the telephone talking to young people/ parent’s about the programme; consequently you will need good communication skills, with a confident, professional and customer focused telephone manner.

    Times available to work –

    1 role – 12.30pm – 8.30pm/ Mon-Fri 

    1 role – 12.30pm – 8.30am / Wed – Fri, Saturday  9am – 6pm  & Sunday  9am – 4pm

    Salary:  £18,408 p.a.

    If you think this could be you please download the job description for full details.  To apply please send your CV and cover letter to ncsrecruitmentteam@ufa.org.uk

    Closing date:  30th January 2020 (we may close the advert earlier if large number of applications are received.)

    View Job Description

  • NCS Regional Contract Officer - Milton Keynes

    We are looking for a Regional Contract Officer to work as part of a team delivering NCS to a Contract Package Area (CPA) including recruitment of young adults, recruitment of staff, organising and delivering outstanding programme content, and especially gold standard customer service to all young people and parents. Exceeding minimum contractual KPIs and maximising cost-effective working. Ensuring safe and positively impactful NCS delivery within the CPA.

    Salary:  £21,840 p.a.

    If you think this could be you please download the job description for full details.  To apply please send your CV and cover letter to ncsrecruitmentteam@ufa.org.uk

    Closing date:  26th January 2020 (we may close the advert earlier if large number of applications are received.)

     

    View Job Description

  • NCS Regional Contract Officer (based in Ipswich)

    We are looking for a Regional Contract Officer to work as part of a team delivering NCS to a Contract Package Area (CPA) including recruitment of young adults, recruitment of staff, organising and delivering outstanding programme content, and especially gold standard customer service to all young people and parents. Exceeding minimum contractual KPIs and maximising cost-effective working. Ensuring safe and positively impactful NCS delivery within the CPA.

    Salary:  £21,840 p.a.

    If you think this could be you please download the job description for full details.  To apply please send your CV and cover letter to ncsrecruitmentteam@ufa.org.uk

    Closing date:  21st January 2020 

    View Job Description

  • NCS Recruitment for Summer 2020 Programmes

    We are looking for passionate individuals to lead a team of 16-17 year olds for our National Citizen Service programme during the Summer. This is a fantastic chance to be part of an intensive programme which has positive and tangible outcomes for young people, whilst earning extra money during the Summer.  The roles are there to inspire and develop their team of fifteen teenage participants through the NCS programme in a residential and non-residential setting and social action project to ensure the successful delivery of the NCS experience.

    To express your interest in becoming a seasonal staff member, please e-mail NCSRecruitmentteam@ufa.org.uk

    We will be in touch once the applications are open for 2020 programmes, providing further details of all seasonal roles.

    View Job Description

  • NCS Team Assistant Summer 2019 - Milton Keynes, Northampton, Wiltshire & Bath, Suffolk and Durham

    We are looking for passionate individuals to support teams of 16-17 year olds for our National Citizen Service programme during the summer. This is a fantastic chance to be part of an intensive programme which has positive and tangible outcomes for young people, whilst earning extra money during the summer.

    Working closely alongside a team leader you will have a unique opportunity to work with a team of 15 young people in a residential and non-residential setting. Team Assistants act as role models; they motivate and encourage their team through any unforeseen challenges and setbacks. They assist the team leader with the team and in delivering various personal development activities.

    Please download the job description for full details of the role and areas/dates we are recruiting for before completing the application form online here.

    View Job Description

  • NCS Team Leader Summer 2019 - Milton Keynes, Northampton, Wiltshire & Bath, Suffolk and Durham

    We are looking for passionate individuals to lead a team of 16-17 year olds for our National Citizen Service programme during the summer. This is a fantastic chance to be part of an intensive programme which has positive and tangible outcomes for young people, whilst earning extra money during the summer.
    Team Leaders lead, inspire and develop their team of fifteen teenage participants through the NCS programme in a residential and non-residential setting. Team Leaders also support and lead the other staff allocated to their team (Team Assistant and Volunteers) to ensure the successful delivery of the NCS experience.

    Please download the job description for full details of the role and areas/dates we are recruiting for before completing the application form online here.

    View Job Description

  • UFA Trustees

    We aren’t currently recruiting for Trustees, but if you would like to find out more or express an interest in future opportunities please get in touch.

    View Job Description

  • UFA Associates

    The UFA team work with a team of associates to deliver our programmes across the country. We aren’t currently recruiting for Associates, but if you would like to find out more or express an interest in future opportunities please get in touch.

    View Job Description

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